Privacy Policy

Last Revised Date: June 13, 2023

You trust us with your personal data when you use Turf. We’re committed to keeping that trust. Turf is transparent in the data it collects and how it uses it. Below you’ll find detailed information concerning how we collect and use your data to enhance your experience with Turf. Our mission is to help you quickly find and register for programs that are the right fit for you and your family.


Turf provides services on behalf of and under the direction of recreational providers as a service provider. For details regarding the privacy policy of the recreational providers we serve, please contact the them directly.


We may change this policy from time to time, so please continue to check this page in the future. By using Turf’s website, you’re agreeing to be bound by this policy.


Table of Contents


About Turf

Turf is a digital marketplace owned and operated by Turfgo LLC. It is a business-to-business and business-to-consumer company that provides a marketplace of recreational activities that makes it easy to search and register for programs. We process the transactions for those programs as a service provider on behalf of recreational program administrators.


When and Why Turf collects information

We obtain information about you when you use our website or engage with email messages sent to you after opting in, through technology including cookies, forms, registration pages, link tracking, blog comments, reviews, and job postings.


Your information enables us to employ Artificial Intelligence and Machine Learning as well as other techniques to recommend programs that are right for you and your family, send relevant messages to you, and generally help you find and register for programs with ease. We use the information to help you find what you’re searching for more quickly, to display information more effectively, to personalize your experience, to understand how our websites are used, to market our products and services, to measure the success of our business, and for security purposes. The more we get to know you, the more personalized and relevant your experiences with us with be.


We collect only the data we need

The personal information we collect includes your name, address, email address, date of birth, telephone number, IP address, and information regarding what pages are accessed and when, information you may volunteer in building your registration profile, as well as a history of transactions you’ve begun and have not completed as well as those you have completed.


    Turf collects data:
  • Provided by users of Turf, such as during account creation
  • Created during use of our services, such as search, filters, page browsing, and registration flows
  • From other sources, such as other users or account owners, business partners, vendors, insurance, and financial solution providers.
  • Your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and browser click-through and usage data.
  • Cookies: Cookies are pieces of information stored directly on the computer that you are using. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. If you do not accept cookies, you may experience some inconvenience in your use of our site.
  • Pixel Tags and other similar technologies: We may use pixel tags to, among other things to track the actions of users on our sites and email messages. Pixel tracking helps us understand how you are interacting with our web designs and email content so that we can improve upon both in the future.
  • Marketing Automation: We may use third-party providers, including a marketing automation system, which uses cookies and similar technologies to collect, analyze, and use information to automatically deliver relevant content via the web, mobile, or email.
  • Analytics: We use third-party service providers, including Google, which use cookies and similar technologies to collect and analyze information about Turfgo.io usage. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices at http://www.google.com/policies/privacy/partners/
  • IP Address: Your Internet Protocol (“IP”) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever you access our websites, along with the time of the visit and the pages that were visited. Your IP address may also indicate your approximate physical location. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other technologies. We use IP addresses for purposes such as calculating usage levels and diagnosing networking, server and software problems, delivering regional and localized content, and for tracking and detecting fraudulent behavior.

How we use your information

When we process personal information through our site, we do so for our own business purposes in the context of our relationship with consumers who use our site. We also enable our program providers and payment processing agents to process personal information for their own business purposes subject to their own terms and to the privacy notices. This Notice does not cover the use of personal information by any program provider or payment processor or other third party that is acting as a data controller when they collect and use your personal information. We encourage you to review the privacy notices of those parties which we will make available on our site, as applicable.


    We may use your information to:
  • Process a program registration that you have submitted;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you. These may include information about our services, Turf news, articles, and other content that is designed to help you find the best-fit programs for you or your family;
  • Process a job application;
  • We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
  • Enhance the safety and security of our users and services
  • Deliver customer support
  • Research and development to make continual improvements
  • Enable communications between users
  • Execute marketing and advertising campaigns
  • Send non-marketing communications to users
  • Satisfy requirements in connection with legal proceedings

Protecting the privacy of children

Individuals under the age of 18 are permitted to browse our site, but are not able to create an account. Parents, guardians, individuals, or caregivers are required to create a family account for all family members who are under the age of 18.


Information is kept on file for a limited time

We will hold your personal information for as long as is necessary for the relevant activity, or as long as is defined in any relevant contract.


We do our best to protect your information

We provide reasonable physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. As a result, we do not guarantee or warrant the security of any information you transmit on or through the service and you do so at your own risk.


    Turf service providers and business partners may have access to your data. These include:
  • Payment processors and facilitators
  • Background check and identity verification providers
  • Cloud storage providers
  • Social media companies, including Facebook, Instagram, and TikTok, in connection with Turf’s use of their tools in Turf’s website (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data)
  • Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
  • Research partners, including those performing surveys or research projects in partnership with Turf or on Turf’s behalf
  • vendors that assist Turf to enhance the safety and security of Turf apps and services
  • Consultants, lawyers, accountants, and other professional service providers
  • Insurance and financing partners

When we collect sensitive personal information about you, we will limit our use and disclosure of that information to what is necessary to perform the services, unless we are required to do otherwise under applicable laws.  In addition to processing sensitive personal information as required to perform the services, we may process sensitive personal information to detect and prevent security incidents or fraud, to ensure the physical safety of natural persons, for short-term transient uses (when consistent with the purpose for which the information was collected), and to verify or maintain the quality of any services we perform.


We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Hearing from us is your choice

You have commu­nication choices. You may opt-out of all Turf marketing email communications by using the opt out function in the email you receive or submitting a request to support@turfgo.io. Please allow 2-5 business days for your opt out to take effect.


Access your information

You may review your information we have by submitting a request to support@turfgo.io


Update your information

The accuracy of your information is important to us. To change any inaccurate or out of date information related to your existing Turf account, please login to your account by clicking on MyTurf at turfgo.io.


California residents

California Shine the Light Law. Under California Civil Code sections 1798.83–1798.84 California residents may request the names and addresses of affiliated companies and categories of Personal Information we share for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact as at support@turfgo.io


We do not sell Personal Information as defined by the California Consumer Privacy Act (CCPA). Authorized Agents may submit requests on behalf of a California resident using the above processes and providing the appropriate documentation.


Nevada residents

Under Nevada SB 220, Nevada residents may submit an opt-out request regarding the sale of their Personally Identifiable Information (PII) collected through a website or online service. Turf does not Sell Personally Identifiable Information (PII) as defined by Nevada SB 220. 


Review of this policy

Turf may change this privacy statement from time to time. If we do, we will post the revised version here and change the “Last Revised Date” at the top of the statement. You should check here regularly for the most up-to-date version of the statement. This Policy was last revised on June 13, 2023


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